Senior Technical Solutions Engineer (Platform)

Навыки

Обязанности

• 01Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform
• 02Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability
• 03Engage with customers directly to understand their technical issues and requirements
• 04Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly
• 05Conduct thorough root cause analyses and develop preventive measures to avoid recurrence
• 06Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform
• 07Create and maintain detailed documentation on support procedures, known issues, and solutions
• 08Contribute to internal knowledge bases and create training materials to assist other support engineers
• 09Monitor and analyze platform performance metrics to identify potential issues before they impact customers
• 10Implement optimizations and enhancements to improve platform stability and efficiency
• 11Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity
• 12Stay abreast of industry trends and advancements in Databricks technology
• 13Propose and drive initiatives to enhance platform capabilities and support processes
• 14Collect and analyze customer feedback to drive continuous improvement in support processes and platform features

Требования

• 01Minimum of 7 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies
• 02A deep understanding of Databricks architecture and Apache Spark™, along with experience in cloud platforms like AWS, Azure, or GCP, is essential
• 03Strong capabilities in designing and managing data pipelines, distributed computing are required
• 04Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization
• 05Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach
• 06Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders
• 07Proven experience in managing high-impact customer interactions and ensuring a positive customer experience
• 08Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams
• 09Bachelor’s degree in Computer Science, Engineering, or a related field
• 10Advanced degree or relevant certifications are highly desirable

Условия

• 01Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company
• 02Career Growth: Opportunities for professional development and career advancement
• 03Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement
• 04Comprehensive benefits and perks that meet the needs of all of our employees