MongoDB6 дней назад
Senior Customer Success Manager
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РЫНОК
14 534 ₽медиана по профессии
Tech Lead / Team Lead · 64 вакансий с указанной зарплатой
5 250половина предложений: 11 312–19 1671,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Tel Aviv
Обязанности
- 01Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy
- 02Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption
- 03Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
- 04Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions
- 05Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership
- 06Act as the link between our customers and product engineering to develop new innovative solutions
- 07De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB
- 08Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
- 09Lead in-person executive business reviews for strategic customers in your portfolio
- 10Work on strategic internal projects to help build the Customer Success program
- 11Document all customer interactions in internal systems, including Gainsight and Salesforce.com
- 12Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts
- 13Manage the relationship with Sales Leadership and Account Executives in your territory
- 14Forecast expected churn and growth to your senior leadership team
- 15Help interview, onboard and ramp new team members
- 16Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings
Требования
- 017+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
- 024+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
- 03A background and passion for advocating on behalf of your customers
- 04A mind for technology and an aptitude and curiosity to learn about technical concepts
- 05The ability to act with a high level of autonomy and take full ownership of your customer portfolio
- 06An entrepreneurial mindset to build new processes or practices
- 07A team player approach and passion for collaboration
- 08Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
- 09Prior exposure to database, cloud, and infrastructure technology is a plus
- 10Fluency in both Hebrew and English
- 11Based in Tel Aviv for our hybrid working model
Условия
- 01Hybrid working model
- 02Based in Tel Aviv