Twilio24.06.2026
Руководитель персонализированной поддержки
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РЫНОК
33 546 ₽медиана по профессии
IT Support / Helpdesk · 18 вакансий с указанной зарплатой
6 250половина предложений: 9 591–50 000110 000
Работодатель не указал зарплату — сравните с рынком сами.
Remote - Colombia
Обязанности
- 01Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for strategic customers
- 02Assist customers to resolve complex technical problems
- 03Deliver proactive guidance to provide added value through the use of Twilio technologies
- 04Be the champion for the customer within Twilio
- 05Coach and lead team members with keen interest in their overall well being
- 06Address technical questions and look at the larger picture
- 07Understand customer roadblocks and pain points
- 08Advocate in a data driven way with product management and engineering teams
- 09Work alongside Sales and Customer Success teams to forecast growth and scale the team
- 10Hire and train new employees to supplement existing resources
- 11Foster a strong culture of collaboration and customer empathy in the team
Требования
- 015+ years experience in management of a technical support team in a web-based software or SaaS company
- 02Passionate about the customer experience and driving exceptional customer satisfaction results
- 03Ability to develop and coach employees
- 04Ability to lead a team to effectively develop and achieve desired performance outcomes
- 05Experience with performance management, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies
Условия
- 01Remote work based in Colombia
- 02Occasional travel required for project or team in-person meetings
- 03Competitive pay
- 04Generous time off
- 05Ample parental and wellness leave
- 06Healthcare benefits
- 07Retirement savings program
- 08Support for volunteering and donation efforts