GitLab06.08.2026
Инженер поддержки среднего уровня (SHIFT)
Зарплата не указана
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 115 вакансий с указанной зарплатой
5 250половина предложений: 9 375–16 667132 617
Работодатель не указал зарплату — сравните с рынком сами.
Remote
Обязанности
- 01Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
- 02Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
- 03Create and update documentation based on customer interactions
- 04Collaborate with Support team members and other GitLab team members
- 05Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
- 06Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews
- 07Contribute to the source code, improve our documentation, and help build out more efficient support processes
Требования
- 01Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
- 02Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)
- 03Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
- 04Experience with Git and CI/CD
- 05Expertise in writing support content
- 06Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
- 07Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes
- 08Understand a range of different GitLab implementations, and how service interruptions impact the customer
Условия
- 01Working 8-hour shifts with 4 weekdays and 1 weekend day
- 02All remote, asynchronous work environment
- 03Flexible Paid Time Off
- 04Equity Compensation & Employee Stock Purchase Plan
- 05Growth and development budget
- 06Parental leave
- 07Home office support
- 08Benefits to support your health, finances, and well-being