Datadog8 дней назад

Technical Support Engineer 2, Premier - Sao Paulo

Зарплата не указана

РЫНОК

33 546 ₽медиана по профессии

IT Support / Helpdesk · 18 вакансий с указанной зарплатой

6 250половина предложений: 9 591–50 000110 000

Работодатель не указал зарплату — сравните с рынком сами.

Sao Paulo

Обязанности

01Respond to technical client requests (email / chat / video call) on our fast paced team while educating our clients on the use of the platform
02Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions
03Participate in routine health check meetings with Premier Customers
04Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that Datadog works with
05Build out internal documentation and knowledge based articles
06Drive product and engineering conversations based on customer needs and use cases
07Work from a Datadog office 3 - 5 days per week

01Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
02A tinkerer with some programming experience and a basic knowledge of Linux
03Self-motivated, detail-attentive, and have a desire for continuous learning
04A critical thinker who defaults to a client-centric approach
05A decision maker but know when the decision should be escalated
06Have been in a Premium/Enterprise technical support role previously
07Knowledgeable of current infrastructure and monitoring solutions and technologies
08Bilingual Portuguese and English speaker

01Best-in-breed onboarding
02Generous global benefits
03Intra-departmental mentor and buddy program for in-house networking
04New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
05Continuous professional development, product training, and career pathing
06An inclusive company culture, able to join our Community Guilds and Inclusion Talks
07Hybrid workplace to ensure work-life harmony
08Work from a Datadog office 3 - 5 days per week