Writer13 дней назад
Инженер поддержки (Великобритания)
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РЫНОК
33 546 ₽медиана по профессии
IT Support / Helpdesk · 18 вакансий с указанной зарплатой
6 250половина предложений: 9 591–50 000110 000
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Полная занятостьУдалёнка
Обязанности
- 01Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
- 02Guide technical end users directly by debugging and refining custom-built Python and no-code agents
- 03Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
- 04Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
- 05Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
- 06Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times
Требования
- 01Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
- 02Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
- 03Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
- 04Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
- 05Communicate complex technical concepts clearly through excellent writing and communication skills
- 06Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish
Условия
- 01Hybrid work in New York City and London hubs
- 02Generous PTO, plus company holidays
- 03Comprehensive medical and dental insurance
- 04Paid parental leave for all parents (16 weeks)
- 05Fertility and family planning support
- 06Early-detection cancer testing through Galleri
- 07Competitive pension scheme and company contribution
- 08Annual work-life stipends for wellness and learning
- 09Company-wide off-sites and team off-sites
- 10Competitive compensation and company stock options