Gusto, Inc.1 день назад

Product Designer, HR Experiences

Зарплата не указана

New York

Обязанности

01Shape the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents — four AI-powered product surfaces that share a common knowledge layer.
02Lead service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers.
03Make judgment calls about AI outputs — when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough.
04Define how trust, uncertainty, graceful failure, and human override show up across these surfaces — patterns that will inform AI experience design across the broader HRX org.
05Co-lead product direction with PM, engineering, and data partners across four teams, acting as a co-owner of strategy.
06Frame ambiguous problems and align partners around a clear direction, often before the data is in.
07Conduct and direct research with customers and HR partners to validate these experiences in a high-stakes compliance domain.
08Shape how Gusto delivers HR expertise across two sides of a service: the small business owner asking for help, and the HR expert delivering it.

01Shipped AI-powered experiences to production (not prototypes) and can speak concretely to handling uncertainty, errors, and human override.
02Experience in service design for products involving two sides or multiple stakeholders.
03Real experience with journey mapping and service blueprinting, including operational handoffs, not just workshop exercises.
04Ability to evaluate and direct AI-generated design and content — knowing when to use it, when to override it, and how to raise the bar.
05Understanding that in a compliance domain, 'wrong' entails legal exposure for customers.
06Cross-functional judgment to co-lead direction with PM, engineering, and data, and hold position when the right answer is unpopular.
07Comfort with ambiguity — framing problems, scoping work, and advancing forward without waiting for perfect information.
085+ years of product design experience owning shipped work in B2B SaaS with well-developed craft across web.
09Proficiency with Figma and a modern design toolchain.

01Competitive base pay, benefits, and equity (RSUs).
02Cash compensation range: $146,000/yr to $183,000/yr in Denver & most remote locations; $177,000/yr to $222,000/yr in San Francisco, Seattle & New York.
03Strong emphasis on equity-based compensation.
04Access to Gusto's Total Rewards philosophy and benefits.
05Expectation to actively engage with AI tools relevant to the role and grow AI fluency.
06Full-time position with teams in Denver, San Francisco, and New York (remote options).