Senior Software Engineer - Incident Insights & Readiness

Навыки

Обязанности

• 01Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation
• 02Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog
• 03Contribute to the post-mortem process for the company, collaborating with teams on writing them, and identifying opportunities to reduce friction and enhance learning value for the organization
• 04Support various teams in facilitating incident reviews that emphasize learning and blamelessness
• 05Provide technical leadership and day-to-day coaching to team members, accelerating their growth through design reviews, collaborative problem-solving and operational excellence best practices
• 06Train our on-callers in incident and post-mortem processes, sharing expertise in incident management best practices
• 07Lead cross-functional initiatives in engineering organizations across Datadog, embedding with teams to understand their challenges and drive lasting improvements to reliability and operational excellence

Требования

• 01At least 5 years of experience building software that solves real user problems
• 02Experience designing new features and collaborating on code and technical design reviews
• 03Experience building or operating distributed systems, with familiarity with Kubernetes and an understanding of complex failure modes
• 04Demonstrated ability to independently own ambiguous technical problems from design through delivery while balancing long-term engineering quality with pragmatic execution
• 05Experience analyzing incidents, identifying systemic risks, and driving engineering improvements informed by operational learnings
• 06Experience participating in on-call rotations and improving incident response processes
• 07Experience serving as an incident commander or incident coordinator is a plus
• 08Empathy, collaboration, and communication skills in English to cultivate strong relationships across various teams in the organization
• 09Experience mentoring engineers, driving cross-functional initiatives, and influencing technical direction without relying on organizational authority

Условия

• 01New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• 02Continuous professional development, product training, and career pathing
• 03Intradepartmental mentor and buddy program for in-house networking
• 04An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• 05Access to Inclusion Talks, our internal panel discussions
• 06Free, global mental health benefits for employees and dependents age 6+
• 07Competitive global benefits
• 08Hybrid workplace model