Discord10 дней назад
Program Manager, Detection & Enforcement, Youth Safety
Зарплата не указана
San Francisco Bay Area
Обязанности
- 01Drive product and process improvements
- 02Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms
- 03Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms
- 04Manage the tooling roadmap for the team, develop and prioritize tool requests
- 05Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
- 06Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches
- 07Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning
- 08Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes against children and other vulnerable populations
- 09Manage and drive the proactive detection roadmap
- 10Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior
- 11Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms
- 12Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements
- 13Act as the liaison between our team and Product and Engineering
- 14Conduct comprehensive product audits to understand where we can deliver more impact for young people, driving policy, product, tooling, and process recommendations
- 15Leverage data insights and strategic communication to make recommendations for large-scale initiatives and validate the safety-related impact and tradeoffs
Требования
- 01In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management
- 02Intermediate SQL Proficiency and technical skills
- 03A Bachelor's degree
- 04Program management experience establishing and driving operational projects at scale
- 05Ability to create effective relationships, influence, and collaborate at all organizational levels
- 06Demonstrated experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships
- 07Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical and strategic initiatives resulting in measurable change
- 08Proven leadership in developing, articulating, and advocating policies and strategies relating to teen and child safety
Условия
- 01US base salary range $160,000.00 to $180,000.00 + equity + benefits
- 02Wellness support is provided
- 03Role involves exposure to potentially disturbing topics such as child sexual abuse material, exploitation imagery, and grooming-related content