Decagon10 дней назад
Customer Engineer, Agent Builder - Spanish Speaking
Зарплата не указана
Полная занятостьToronto
Обязанности
- 01Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment
- 02Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs
- 03Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios
- 04Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale
- 05Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines
- 06Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior
- 07Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift
- 08Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements
- 09Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds
Требования
- 01Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar)
- 02Native or business-level fluency in both written and spoken English and Spanish is required
- 03Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end
- 04Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration
- 05Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery
- 06Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
- 07Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.)
- 08Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations
- 09A Computer Science, Engineering, or Math degree, or equivalent technical experience
- 10Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap
Условия
- 01Medical, Dental, and Vision benefits for you and your family
- 02Life Insurance and Disability Benefits
- 03Retirement Plan (e.g., 401K, pension)
- 04Parental Leave
- 05Fertility and family buil
- 06In-office company