Harvey11 дней назад

Senior/Staff User Researcher

Зарплата не указана

Полная занятостьSan Francisco

Обязанности

01Own research strategy for a product area or cross-team initiative
02Design and execute end-to-end qualitative, quantitative, and mixed-methods research
03Identify patterns across studies and connect insights to product decisions
04Research how legal professionals work with Harvey and outside of the platform. Translate that into product and design recommendations.
05Partner closely with Product Managers and Designers to frame the right problems
06Influence roadmaps by surfacing unmet user needs, risks, and opportunities
07Push teams beyond validation toward deeper discovery
08Develop strong legal domain expertise and excited to become an expert in both the Harvey product and the legal industry
09Produce clear, compelling synthesis and storytelling
10Identify where AI reduces friction in research process and comfortable building custom scripts, integrations, or AI agents where off-the-shelf tools fall short
11Model strong research rigor, ethics, and judgment
12Ability to prototype and ship research insight tooling improvements yourself before pulling in Eng support
13Bring rigor to ambiguous, fast-moving problem spaces where the underlying technology (and user expectations of it) shift quickly
14Influence without authority across teams
15Help partners develop stronger research instincts

015+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
02Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy.
03Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
04Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.
05Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents) to support insight acceleration.
06Strong design and product judgment and business acumen. Ability to engage deeply in design critiques and dedicated product area roadmap reviews to contribute insights into planning.
07A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively
08Experience researching AI-powered technology products, and understand how to assess experiences and quality of conversational products.

01Salary range: $158,500 - $264,500
02Compensation may vary depending on location (applicant privacy notice may apply)