Stripe8 дней назад

Risk Operations Manager, Verifications

Зарплата не указана

Mexico City

Обязанности

01Recruit, manage, coach, and develop a team of in-office Verification Risk Operations Associates
02Guide your team to handle verifications-related user facing escalations and support internal teams with complex inquiries, guiding cross-functional teams on how to navigate network compliance rules
03Drive strong operational delivery and process improvement helping to maintain risk detection strategies and business rules that balance risk and customer experience
04Build a great culture and ensure team members are happy, effective, and growing in their career
05Set clear goals and direction, and provide regular feedback on team members' performance
06Be data-driven in your analysis of performance, and in your decision making
07Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

01At least 5+ years of direct people management experience, either in a risk or operations function
02Ability to partner effectively with internal globally distributed stakeholders
03Operational background including new process launches / improvements and service delivery
04Problem-solving skills and comfort operating without clear guidelines
05Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
06Excellent written and verbal communication skills in both English and Spanish