Okta3 days ago
Technical Account Manager - Auth0
Salary not specified
MARKET
15,900 ₽median for this role
Data Scientist · 115 jobs with disclosed pay
5,000half of the offers: 12,796–20,50043,793
The employer didn't disclose pay — compare with the market yourself.
London
Responsibilities
- 01Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- 02Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
- 03Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
- 04Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- 05Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- 06Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
- 07Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
- 08Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
- 09Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
- 10Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Requirements
- 015+ years of total experience in information technology
- 02At least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space
- 03Working proficiency in the following core CIAM areas or technical competencies: Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
- 04Working proficiency in the following core CIAM areas or technical competencies: Consuming APIs and HTTP request methods
- 05Working proficiency in the following core CIAM areas or technical competencies: High-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns
- 06Working proficiency in the following core CIAM areas or technical competencies: Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)
- 07Understanding of the general cybersecurity landscape with respect to threats and challenges
- 08Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
- 09Understanding of software development lifecycle and application builder practices
- 10A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
- 11Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- 12Ability to track and manage the moving parts of multiple parallel initiatives or projects
- 13Strong presentation and whiteboarding/diagram skills
- 14Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
- 15Ability to influence customer behaviour & health metrics across a portfolio of customers
What we offer
- 01This position may be located in Dublin with some travel requirements