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Attentive3 days ago

Senior Customer Success Manager, Strategic (West Coast)

RUB 8,333–12,083per month · before tax
United States

Responsibilities

  • 01Take ownership of relationships with strategic clients and lead their program strategy in a consultative and data-driven fashion
  • 02Run all facets of their acquisition and messaging program and own the customer relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle
  • 03Work cross-functionally to provide maximum value for your customers, while retaining and growing revenue for Attentive
  • 04Be responsible for accurate revenue and renewal forecasting
  • 05Design and implement strategic account plans
  • 06Identify opportunities to expand the customers suite of Attentive products to satisfy their goals
  • 07Represent Attentive at in-person meetings and functions, happy hours, and events
  • 08Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
  • 09Work independently to deliver a "consultant" perspective in all customer interactions
  • 10Regularly lead and present at customer meetings, both in-person and over video conference
  • 11Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline
  • 12Identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
  • 13Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

Requirements

  • 015+ years of CS or Account Management experience in MarTech required
  • 02Strong understanding of growth and retention techniques and strategies
  • 03Previously have worked closely with engineering and product teams to define requirement and implement solutions
  • 04Comfortable learning new software (for design, data management, and internal tools)
  • 05Experience navigating complex work processes, tight timelines, and changing teams
  • 06Extremely detail oriented and organized
  • 07Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
  • 08Interest in software and entrepreneurship

What we offer

  • 01Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work
  • 02Full-time position
  • 03Distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney