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Smartsheet3 days ago

Manager, Consulting - Central/East

Salary not specified
-REMOTE

Responsibilities

  • 01Architect the Advisory Team: Interview, hire, and develop consultants with the requisite skills for the Advisory Era—prioritizing strategic work, stakeholder alignment, AI competencies, and an adoption-focused mindset
  • 02Coach for Resilience: Foster an environment of daily experimentation, encouraging your team to test AI solutions, share insights, and adapt to evolving delivery approaches while staying focused on customer value
  • 03Drive Go-To-Market (GTM) Excellence: Proactively partner with Sales and other GTM leaders to drive regional services bookings, proactively training partners to sell your team's unique expertise as well as supporting strategic account expansion
  • 04Voice of the Customer: Engage directly with customers to understand their evolving needs, using those insights to suggest future service offerings and train your team to deliver against them
  • 05Maintain a billable target for strategic project involvement and serve as the first line of defense for customer escalations
  • 06Drive Operational Excellence: Assume full accountability for your team’s fiscal health, ensuring the team meets or exceeds performance targets (KPIs) while maintaining consistent data accuracy in PSA tool(s) and every team member has visibility into their performance
  • 07Lead Your Team Through the AI Pivot: Operationalize the transition to an AI-Native PS model, modernizing tools and methodologies to shift your team’s focus toward higher-value strategic activities
  • 08Strategic Prioritization & Industry Alignment: Translate company objectives and shifting industry trends into clear, actionable priorities for your team, ensuring their activities remain focused on high-impact work as we navigate ongoing changes within the business and industry at large
  • 09Intentional Resource & Lifecycle Management: Partner with the Resource Management Office (RMO) to balance workloads by matching consultant skills and capacity to project opportunities
  • 10Other duties as assigned

Requirements

  • 017+ years of experience in SaaS Professional Services, with a proven track record of navigating business pivots or disruptive technology shifts
  • 02Ability to formulate positions on industry trends and anticipate how technology developments—specifically AI—will impact customer needs
  • 032+ years leading high performing teams of individual contributors, either in a formal people leadership role or as a project manager
  • 04Work experience designing, selling, and delivering solutions in a SaaS Professional Services environment, preferably with team lead/people management responsibilities
  • 05High emotional intelligence and change leadership
  • 06Excellent client management skills and the ability to work with customers in both pre- and post-sales environments
  • 07Proven track record of building influential relationships with GTM partners such as sales and customer success
  • 08Proficiency in using frameworks to develop insights into customer organizations and coaching team members on sophisticated problem-solving techniques
  • 09Experience applying change management, business process optimization, and AI strategies
  • 10Willing to travel periodically (up to 40%) based on customer and business need
  • 11Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 7 years)

What we offer

  • 01Employer subsidized medical/vision and dental coverage for full-time employees
  • 02401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • 03Monthly stipend to support your work and productivity
  • 04Flexible Time Away Program, plus Sick Time Off
  • 05US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • 06US employees receive 12 paid holidays per year
  • 07Up to 24 weeks of Parental Leave
  • 08Personal paid Volunteer Day to support our community
  • 09Opportunities for professional growth and development including access to Udemy online courses
  • 10Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • 11Teleworking options from any registered location in the U.S. (role specific)
  • 12Competitive base salary range
  • 13Willing to travel periodically (up to 40%) based on customer and business need