Crusoe5 days ago
Senior Manager, Facilities Remote Operations Center
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
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Полная занятостьОфис
Responsibilities
- 01Lead 24/7/365 ROC operations, including staffing, scheduling, shift coverage, and performance management for a team of remote operations supervisors and specialists
- 02Establish and continuously improve monitoring protocols, escalation procedures, and standard operating procedures (SOPs) for facility alarms, events, and anomalies across the fleet
- 03Serve as the senior escalation point for critical facility events outside of normal parameters, coordinating real-time response with on-site teams, vendors, and leadership
- 04Drive a culture of accountability, urgency, and continuous improvement within the ROC team
- 05Maintain deep working knowledge of MEP systems within AI data centers, including electrical distribution, mechanical/cooling systems, fire detection/suppression, and building management systems
- 06Partner with Facility/Critical Infrastructure Engineering to understand system design intent, sequences of operation, and normal vs. abnormal operating conditions for each site
- 07Ensure the ROC's monitoring platforms (DCIM, EPMS/BMS, ticketing, and alarm management tools) are correctly configured, integrated, and actionable for new and existing sites
- 08Own incident management processes for facility-impacting events detected remotely, including detection, notification, escalation, and post-incident documentation
- 09Lead or support root cause analysis (RCA) and after-action reviews for significant events, driving corrective and preventive actions
- 10Develop and maintain emergency response runbooks and escalation matrices in partnership with site teams, ensuring readiness for weather events, utility disturbances, and equipment failures
- 11Act as the connective tissue between remote monitoring and on-site Data Center Operations, Critical Facilities Engineering, Construction/Commissioning, and Security teams
- 12Support commissioning and turnover of new sites into the ROC monitoring scope as Crusoe's footprint expands
- 13Report on ROC performance, uptime-impacting events, and trends to senior leadership
- 14Recruit, train, and develop ROC staff, building technical competency in MEP systems and monitoring tools
- 15Build training programs and certification paths for remote operations specialists
- 16Identify opportunities for automation, tooling improvements, and process standardization to improve detection speed and reduce false-positive alarm fatigue
Requirements
- 015+ years of experience in Data Center Operations, with direct responsibility for critical facility uptime
- 02Strong working knowledge of MEP systems within data center environments, including electrical distribution, backup power (generators/UPS), and mechanical cooling systems (air- and liquid-cooled), specifically as applied in high-density, AI/HPC data center environments
- 03Prior experience in a shift-based, 24/7 operations environment, including staffing and managing rotating shift schedules
What we offer
- 01Based in Dallas, Texas
- 0224/7/365 remote monitoring operations