Robinhood5 days ago
Customer Experience Associate, Pathways - New Graduates
~RUB 3,696per month · before tax
MARKET
12,354 ₽median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
5,714half of the offers: 8,520–16,354145,833
The employer didn't disclose pay — compare with the market yourself.
Denver
Responsibilities
- 01Delivering an outstanding customer experience for customers through chat, email, and phone channels
- 02Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
- 03Growing your financial services expertise as you develop proficiency in a range financial concepts
Requirements
- 01Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
- 02Bachelor’s degree or experience working in the financial services industry is preferred
- 03Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
- 04Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
- 05Excellent written and verbal communication skills with a passion to support customers through various channels
- 06Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
- 07Ability to quickly defuse customer anxiety through exceptional customer service skills
- 08Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
- 09Existing FINRA SIE license is preferred
- 10Experience working in a customer support environment is preferred
What we offer
- 01Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 4-month onboarding period. After onboarding, in-person attendance is expected at least 3 days a week
- 02Shift Details: This position follows a 24/7 service model
- 03Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- 04Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
- 05Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- 06Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- 07Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- 08Exceptional office experience with catered meals, events, and comfortable workspaces