Twilio6 days ago
Fraud Specialist 1
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
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Remote - Estonia
Responsibilities
- 01Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations
- 02Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives
- 03Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful
Requirements
- 01Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
- 02Experience working in a fast paced, ambiguous environment, with a strong bias for action
- 03Previous experience in customer service or customer facing role requiring effective and empathetic communication
What we offer
- 01Full time role, located in Estonia
- 02Remote work with occasional travel for project or team in-person meetings
- 03Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program