Datadog6 days ago
Technical Support Engineer 2, Premier - NYC (Japanese Speaking)
RUB 6,750–9,000per month · before tax
MARKET
13,042 ₽median for this role
IT Support / Helpdesk · 54 jobs with disclosed pay
6,083half of the offers: 9,092–18,71562,500
Below market · above 11% of offers
New York
Responsibilities
- 01Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
- 02Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
- 03Reproduce issues and dive into the 600+ integrations that Datadog works with
- 04Build out documentation and knowledge based articles for a variety of technology
- 05Drive product conversations based on needs and problems learned during client interactions
- 06Participate in routine health check meetings with Premier Customers
- 07Work from a Datadog office 3 - 5 days per week
Requirements
- 01Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- 02A tinkerer with some programming experience and a basic knowledge of Linux
- 03Self-motivated, detail-attentive, and have a desire for continuous learning
- 04A critical thinker who defaults to a client-centric approach
- 05A decision maker but know when the decision should be escalated
- 06Have been in a Premium/Enterprise technical support role previously
- 07Knowledgeable of current infrastructure and monitoring solutions and technologies
- 08Able to work a rotating schedule that requires weekend availability
- 09Fluent in written and spoken Japanese
What we offer
- 01Best-in-breed onboarding
- 02Generous global benefits
- 03Intra-departmental mentor and buddy program for in-house networking
- 04New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- 05Continuous professional development, product training, and career pathing
- 06An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- 07Work from a Datadog office 3 - 5 days per week
- 08Hybrid workplace
- 09401(k) plan and match
- 10Paid time off
- 11Fitness reimbursements
- 12Discounted employee stock purchase plan