OpenAI6 days ago
Senior Operations Analyst, User Safety & Risk Operations
Salary not specified
MARKET
15,000 ₽median for this role
System Analyst · 17 jobs with disclosed pay
5,680half of the offers: 9,583–17,000200,000
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Полная занятостьУдалёнка
Responsibilities
- 01Take ownership of ambiguous, high-priority safety and risk problems: define the problem, gather the right evidence, choose a practical path, drive execution, and close the loop
- 02Analyze structured and unstructured data, both quantitative and qualitative including user reports, case narratives, conversations, escalations, and operational metrics to identify patterns, risks, and the highest-leverage interventions
- 03Build and test lightweight workflows, tools, automations, and decision aids that improve speed, quality, and consistency, then iterate based on real-world use
- 04Turn one-off insights and manual work into scalable operating mechanisms without adding unnecessary process or complexity
- 05Lead sensitive investigations, incident response, or launch-readiness work, including safety workflows, human review, escalation paths, partner coordination, and operational monitoring for product launches or cloud deployments
- 06Work directly with cross-functional and external partners to clarify ownership, resolve operational gaps, and turn incomplete signals into clear recommendations and decisions
- 07Measure whether the work is improving outcomes—such as quality, speed, coverage, operator effort, or risk reduction—and adjust quickly when it is not
- 08Help junior operators build judgment and independence through coaching, calibration, and reusable tools
Requirements
- 018+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field
- 02Have a track record as a scrappy generalist who can enter an unfamiliar problem, learn quickly, and deliver with limited structure or support
- 03Are highly data savvy, including the ability to make sense of messy qualitative or unstructured information and combine it with quantitative evidence
- 04Are technically fluent and hands-on with AI tools, dashboards, and data tooling, and can build or prototype practical solutions without waiting for a dedicated technical team
- 05Operate independently, make clear tradeoffs, and maintain momentum as priorities and requirements change
- 06Think in systems: you look beyond the immediate task and build approaches that can be repeated, measured, and operated by others
- 07Exercise strong judgment in sensitive situations involving user impact, policy, legal risk, technical constraints, and business priorities
- 08Communicate clearly and directly, especially in writing, and can drive decisions across teams without formal authority
What we offer
- 01Location: San Francisco, CA
- 02Hybrid work model: 3 days/week in-office
- 03May involve exposure to sensitive or concerning content