Cloudflare7 days ago
Senior Customer Experience Manager
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Hybrid
Responsibilities
- 01Manage customer engagement across the entire customer lifecycle, from onboarding through renewal
- 02Be a Trusted Advisor to your customers
- 03Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion
- 04Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs
- 05Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews
- 06Demonstrate how your customer engagement directly revenue growth and adoption of Cloudflare solutions and services
- 07Act as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
- 08Negotiate and execute renewal contracts in accordance with customer objectives
- 09Analyze data and leverage tools to identify selling opportunities and business value
- 10Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
- 11Develop and maintain long-term relationships with stakeholders in your account portfolio
- 12Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals
- 13Manage customer feedback and product needs by providing feature requests to internal partner teams
- 14Able to prioritize effectively to handle multiple deals at the same time
Requirements
- 01Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
- 022+ years of industry experience, with experience in cloud security and/or performance industries preferred
- 03Bachelor's degree and/or other professional qualifications
- 04Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus
- 05Experience with project management, account portfolio planning, cloud implementation and prioritization
- 06Expertise in SaaS retention and sales process and excellent knowledge of value driven sales
- 07Excellent problem solving skills with the ability to creatively achieve resolutions
What we offer
- 01Available Location: Singapore
- 02Highly ambitious, large-scale technology company with a soul
- 03Protecting the free and open Internet
- 04Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks