Samsara9 days ago

Инженер технической поддержки I - Мексика

Salary not specified

MARKET

12,354 ₽median for this role

IT Support / Helpdesk · 64 jobs with disclosed pay

5,714half of the offers: 8,520–16,354145,833

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Remote - Mexico

Responsibilities

01Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions
02Use technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity
03Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals
04Partner with Enablement to author and maintain customer-facing knowledge base articles
05Work closely to develop partnerships with our Engineering and Product teams to reproduce bugs and build testbeds
06Provide direct feedback to Support Management for product and process improvements
07Champion, role model, and embed Samsara’s cultural principles as we scale globally

01B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields
021-3 years of experience in support, engineering, or other technical roles
03Bilingual proficiency in English and Spanish is a must
04Experience with troubleshooting and supporting hardware & software products
05Strong familiarity with using CRMs like Zendesk or Salesforce
06Technical know-how - comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems
07Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders
08Excellent written and verbal communication skills, with the ability to translate complex technical concepts
09Ability to effectively leverage AI tools to automate repetitive tasks, improve processes, and drive greater efficiency
10Strong bias for action, ability to dive deep, and insistence on the highest standards
11Ability to work in a hyper-growth environment with shifting priorities
12Willingness to work holidays and weekends as needed to meet customer demands