GitLab9 days ago

Менеджер по работе с клиентами

Salary not specified

MARKET

15,167 ₽median for this role

Cloud Engineer · 21 jobs with disclosed pay

5,233half of the offers: 6,800–15,16761,617

The employer didn't disclose pay — compare with the market yourself.

Remote

Responsibilities

01Lead a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy
02Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution
03Partner with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction
04Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs
05Develop senior-level relationships with customers and support the team in building trusted advisor partnerships
06Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience
07Support customers during escalations by working with other leaders to coordinate clear, effective responses
08Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results

01Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments
02Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals
03Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working
04Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure
05Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities
06Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders
07Willingness to travel occasionally for customer meetings and team events, as needed
08Strength in communication, coaching, feedback, delegation, planning, and process improvement
09Warmth and care in your leadership approach—able to coach with empathy and build trust on a human level
10Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions