Stripe10/20/2023
Risk Operations Associate
Salary not specified
MARKET
15,866 ₽median for this role
Data Scientist · 112 jobs with disclosed pay
5,000half of the offers: 12,695–20,39643,793
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Bengaluru
Responsibilities
- 01Work with merchants, from successful venture-backed startups to well established institutions
- 02Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses
- 03Own various operational processes that the team performs such as risk user experience reviews and handling urgent risk-related escalations from internals or Financial Partners
- 04Identify risk factors and trends and further report these identifiers to the wider risk team
- 05Utilize analytics to optimize strategies which can be enforced across Stripes portfolio
- 06Maintain regular communication with our cross-functional stakeholders, setting up recurring business meetings as necessary
- 07Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
- 08Uplevel the internal understanding of Stripe's real-world impact on users, and improve internal processes and workflows
- 09Build scalable solutions across Stripe to ensure Risk support best practices and standards are successfully implemented
- 10Utilize subject-matter expertise to partner with cross-functional teams in developing and improving processes and products related to Risk UX
- 11Participate in monthly, quarterly, and annual business reviews for the Risk UX Operations team
Requirements
- 012+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space
- 02Strong communication skills and can explain highly technical topics to technical and non-technical audiences
- 03The ability and desire to challenge the status quo and work in a deeply ambiguous space
- 04Experience using data to propose creative solutions to both tactical and strategic problems
- 05Creativity when solving problems from a customer perspective and is pragmatic when solving them
- 06Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
- 07Experience analyzing user feedback patterns and use these insights to drive process and product improvements
- 08Experience with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability
- 09Experience in SQL/Redshift
- 10Project/Program Management experience
- 11Experience in risk analysis, investigations or risk operations
- 12Excellent English communication skills, both written and verbally
- 13Excel in analytical thinking and problem solving, with experience using data to make assessments / judgment
- 14Enjoy working in an in-office environment with strong cross team collaboration and support
- 15Able to prioritize and enjoy working in a quick-moving environment
- 16Humble and have a proven track record for working well across teams and with external partners