Smartsheet11 days ago
Sr. CE Program Manager
Salary not specified
MARKET
10,167 ₽median for this role
BI Analyst/Developer · 13 jobs with disclosed pay
5,250half of the offers: 9,167–14,16764,167
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Bellevue
Responsibilities
- 01Represent the customer experience in field meetings and cross-functional forums
- 02Serve as a strategic thought partner to the Customer Experience and Customer Success teams
- 03Support the evaluation of tools, processes, and workflows
- 04Partner with business partner leadership on strategic initiatives
- 05Present on behalf of leadership in internal and external forums
- 06Design, build, and iterate multi-channel customer engagement mechanisms
- 07Develop end-to-end strategies utilizing Customer Journey Mapping
- 08Utilize product usage and behavioral data to personalize engagement
- 09Collaborate with UX and Product teams to incorporate learnings
- 10Implement testing and continuous improvement processes
- 11Act as primary liaison with key partners
- 12Own performance reporting for programs
- 13Monitor program performance and analyze Customer Success KPIs
- 14Partner with BI and CS Data Analysts to build and maintain data models
- 15Conduct cohort analysis to compare program effectiveness
- 16Translate complex data findings into executive-level insights
- 17Develop frameworks for measuring the impact of strategic initiatives
- 18Lead or contribute to strategic projects
- 19Lead retrospectives on engagement performance
- 20Assess how business changes and opportunities impact programs
- 21Contribute to planning cycles and strategic roadmap development
Requirements
- 018+ years in program management, preferably in SaaS or Customer Success environments
- 02Expertise in program management tools, marketing automation platforms (Marketo, Salesforce), Gainsight Journey Orchestrator, and analytics tools (Tableau)
- 03Strong understanding of program management, lifecycle marketing and customer engagement strategies
- 04Proven ability to use data to drive decisions and optimize engagement strategies
- 05Experience representing a function or team in cross-functional leadership settings
- 06Strong analytical and strategic thinking skills with the ability to conduct impact analysis and scenario planning
- 07Excellent communication and presentation skills
- 08Demonstrated ability to evaluate tools, processes, and workflows systematically
- 09Experience building performance reporting frameworks and translating data into actionable insights
- 10Ability to balance hands-on execution with strategic thinking and team leadership
- 11Knowledge and experience with Smartsheet is beneficial but not required
What we offer
- 01Employer subsidized medical/vision and dental coverage for full-time employees
- 02401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- 03Monthly stipend to support your work and productivity
- 04Flexible Time Away Program, plus Sick Time Off
- 05US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- 06US employees receive 12 paid holidays per year
- 07Up to 24 weeks of Parental Leave
- 08Personal paid Volunteer Day to support our community
- 09Opportunities for professional growth and development including access to Udemy online courses
- 10Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- 11Teleworking options from any registered location in the U.S. (role specific)