Crusoe12 days ago

Senior Systems Engineer, IAM Operations

Salary not specified
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Responsibilities

  • 01Owning end-to-end user lifecycle management in Okta, including onboarding, offboarding, hires, rehires, and contractor conversions
  • 02Managing sensitive offboarding scenarios, including closing out lingering user sessions on personal devices across Slack, Google Workspace, and other platforms
  • 03Managing core SaaS application administration (e.g., Slack, Claude, Port.io, DocuSign), ensuring seamless user provisioning, role-based access control (RBAC), and automated license reclamation to optimize software spend
  • 04Building access request workflows and approval automations in our governance platform to streamline access delivery and enforce least-privilege principles
  • 05Building, executing, and supporting periodic user access reviews and entitlement certifications across core SaaS platforms to maintain compliance and audit readiness
  • 06Administering Okta security features, including FastPass multifactor authentication and device trust, to strengthen access across the environment
  • 07Building automations for application provisioning and repetitive IAM tasks using Okta Workflows and no-code platforms, including custom SCIM solutions where native support falls short
  • 08Training and empowering Service Desk team members on new security policies, IAM best practices, and major system changes, actively involving them in projects to ensure smooth operational handoffs
  • 09Acting as a Tier 2 escalation point for the Service Desk on complex access, authentication, and application integration issues
  • 10Partnering with the API team to define clear requirements for custom automations, leveraging Okta Workflows knowledge to bridge the gap between IAM and engineering
  • 11Troubleshooting authentication failures, API errors, and access-related incidents, using REST APIs and scripting to resolve issues or run bulk operations
  • 12Documenting SOPs and runbooks that keep IAM operations consistent and scalable as the team grows

Requirements

  • 015+ years of experience in Systems Engineering, IT Operations, or Identity & Access Management (IAM), with hands-on Okta administration experience
  • 02Hands-on experience with Identity Governance platforms (e.g., Lumos, Okta Identity Governance, or similar governance frameworks) to manage access requests, entitlements, and periodic access reviews
  • 03Proven experience managing user lifecycle automation, including onboarding, offboarding, hires, rehires, and contractor conversions
  • 04Deep familiarity with Okta security features, such as FastPass multifactor authentication (MFA) and device trust
  • 05Familiarity with SCIM provisioning, including building custom solutions when native support is unavailable
  • 06Working knowledge of no-code or low-code automation tools, particularly Okta Workflows
  • 07Strong troubleshooting skills across authentication issues, REST APIs, and scripting languages (e.g., Python, PowerShell) for bulk operations
  • 08Experience supporting multi-platform enterprise environments, including Google Workspace and Slack
  • 09Clear communication skills and comfort partnering cross-functionally with API, engineering, and Service Desk teams

What we offer

  • 01Competitive compensation and equity packages
  • 02Restricted Stock Units
  • 03Paid time off, paid holidays & leave of absence programs
  • 04Comprehensive health, dental & vision insurance
  • 05Employer contributions to HSA account
  • 06Paid parental leave
  • 07Paid life insurance, short-term and long-term disability
  • 08Professional development & tuition reimbursement
  • 09Mental health & wellness support
  • 10Commuter benefits (parking & transit)
  • 11Cell phone stipend
  • 12401(k) Retirement plan with company match up to 4% of salary
  • 13Volunteer time off
  • 14Global travel insurance & emergency assistance
  • 15Daily meals allowance
  • 16Additional perks & programs specific to location