Ramp12 days ago
Ассоциированный менеджер, Премьер поддержка (опыт работы с клиентами)
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьУдалёнка
Responsibilities
- 01Lead and develop a team of senior specialists
- 02Own performance directly
- 03Own your team's results
- 04Own escalations
- 05Partner with Account Management
- 06Use data to decide
- 07Build what's missing
- 08Work with AI tools daily
- 09Lead through change
Requirements
- 01Minimum 2 years of people-management experience
- 02Minimum 4 years in customer-facing support, technical account management, or customer success, including experience with enterprise or complex B2B accounts
- 03Demonstrated ability to manage performance honestly and effectively
- 04Proven experience leading a team through significant change
- 05Strong analytical instincts
- 06Excellent written and verbal communication
- 07Comfort leading in ambiguity
- 08Experience using AI tools to improve support or account workflows
- 09Availability to flex outside standard hours