ElevenLabs12 days ago
Customer Success - DACH
Salary not specified
MARKET
16,167 ₽median for this role
Data Scientist · 96 jobs with disclosed pay
5,800half of the offers: 13,208–20,77743,793
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьУдалёнка
Responsibilities
- 01Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents
- 02Advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving
- 03Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion
- 04Spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue
- 05Own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the DACH region (Germany, Austria, Switzerland), sitting at the intersection of product, engineering, and revenue
- 06Get ahead of the problem, dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end
- 07Own the number too: renewals, expansion and cross-sell; success means driving real revenue retention and growth for your book of business
Requirements
- 015+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
- 02Proven experience of owning and managing a defined Book of Business
- 03Fluent in German and English
- 04Proven experience working across the DACH market, knowledge of the landscape and cultural nuances
- 05Familiarity and experience with building and deploying AI agents
- 06Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
- 07Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- 08Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
- 09Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- 10Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- 11Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- 12Self-motivated and able to work independently in a remote or distributed team environment
What we offer
- 01Innovative culture: part of a generational opportunity to define the trajectory of AI
- 02Growth paths: countless opportunities to drive impact beyond your immediate role
- 03Learning & development: annual discretionary stipend for professional development
- 04Social travel: annual discretionary stipend to meet up with colleagues each year
- 05Annual company offsite: team gathering in a new location each year
- 06Co-working: monthly co-working stipend if not located near a main hub
- 07Location: remote-first, can be executed from anywhere in Germany, Austria, or Switzerland
- 08Equal opportunity employer