Affirm13 days ago
Менеджер по поддержке операций
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Remote US
Responsibilities
- 01Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives
- 02Define Program Roadmaps: Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks
- 03Partner for Impact: Collaborate closely with senior leaders and cross-functional partners across Product, Engineering, and Operations
- 04Drive Stakeholder Engagement: Establish strong stakeholder engagement and governance practices, delivering clear, executive-ready communications
- 05Manage Risk & Issue Resolution: Proactively identify risks, issues, and dependencies; propose data-backed solutions; and drive resolution
- 06Lead Operational Excellence: Apply Lean Six Sigma methodologies to identify root causes and implement scalable improvements
- 07Own Change End-to-End: Manage the full lifecycle of process and product changes from design to measurement
- 08Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources
- 09Elevate Knowledge Management: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools)
- 10Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content
- 11Own Learning & Training Strategy: Oversee end-to-end design and delivery of training programs
- 12Collaborate on Experience Improvements: Partner with Product and Engineering teams to identify opportunities for workflow optimization
- 13Expand Program Scope: Take on additional program and project management responsibilities as needed
Requirements
- 017+ years of experience in program management or product operations, preferably within large-scale or global operations
- 022+ years of experience at a fintech or financial institution
- 033+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members
- 04Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR
- 05Deep understanding of dispute management rules, response codes, and recommended response data
- 06Certification in Six Sigma, Project Management or Design Thinking
- 07Demonstrated success leading large-scale, cross-functional initiatives with strong execution and measurable outcomes
- 08Strong skills in strategic planning, issue/risk management and cross-functional execution
- 09Excellent written and verbal communication with the ability to deliver polished, executive-ready updates
- 10Proficiency in process mapping and workflow analysis
- 11Proven experience designing business processes that drive positive end user experience and reduce business risk
- 12Experience building workflows within a regulatory environment
What we offer
- 01Base Pay Grade - L
- 02Equity Grade - 6
- 03Employees new to Affirm typically come