Stripe15 days ago
Менеджер по работе с клиентами, Профессиональные услуги (SEA/GCN)
Salary not specified
MARKET
13,750 ₽median for this role
Tech Lead / Team Lead · 146 jobs with disclosed pay
5,250half of the offers: 10,104–18,1691.2 млн
The employer didn't disclose pay — compare with the market yourself.
Singapore
Responsibilities
- 01Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices
- 02Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment
- 03Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes
- 04Provide well-established program governance to manage requirements in line with the agreed scope and business objectives
- 05Proactively manage the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines
- 06Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders
- 07Proactively drive interlock between the user and Stripe’s Product and Engineering teams to ensure alignment with Stripe’s roadmap
- 08Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support
- 09Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure
Requirements
- 018+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field
- 02Ability to understand complex business requirements and craft tailored solutions
- 03Ability to quickly learn and explain technical concepts to Stripe’s largest users in a way which they will understand
- 04Proven program management skills and experience
- 05Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
- 06Ability to recognize repeated user-facing issues and build scalable solutions
- 07Ability to operate independently in a highly ambiguous and fast-paced environment
- 08Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome
- 09Experience in working with or in complex enterprise organizational and decision making structures
- 10An ability to work collaboratively with and influence Stripe’s product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe’s applications
- 11Professional fluency in Mandarin Chinese and English is required for this role, as it involves working primarily with clients within the Greater China market