Tibber17 days ago
B2B Support Specialist
Salary not specified
MARKET
12,354 ₽median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
5,714half of the offers: 8,520–16,354145,833
The employer didn't disclose pay — compare with the market yourself.
Responsibilities
- 01Complex case ownership: Act as an escalation point for complex or sensitive B2B cases
- 02Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email
- 03Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey
- 04Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions
- 05Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support
- 06Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time
Requirements
- 01Experience in B2B support, customer operations, or a similar field
- 02Confidence in handling complex or commercially important cases
- 03Strong ownership, structure, and judgement
- 04Clear and professional communication in Dutch and English
- 05Comfort working cross-functionally and building strong stakeholder relationships
- 06A drive to improve ways of working and support high-quality B2B operations