OpenAI18 days ago
Руководитель управления заказами и выставлением счетов
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
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Полная занятостьУдалёнка
Responsibilities
- 01Own the day-to-day execution of Order Management and Billing Operations, ensuring orders are processed accurately, provisioning and billing requirements are complete, invoices are delivered on time, and operational issues are resolved promptly
- 02Lead the daily operating cadence with BPO and external delivery teams, including workload prioritization, queue management, service-level performance, issue resolution, and clear escalation paths
- 03Build and own the BPO enablement program, including SOPs, playbooks, training, office hours, knowledge assessments, and feedback loops that proactively identify and close process or understanding gaps
- 04Establish clear ownership, governance, service levels, quality reviews, and performance expectations across Order Management and Billing workflows, ensuring consistent execution across internal and external teams
- 05Identify and implement process, system, AI, and automation improvements that increase touchless processing, reduce rework and manual intervention, and prevent billing or customer-impacting issues
- 06Partner closely with Revenue Systems, Revenue Accounting, Product, Engineering, GTM, Legal, and Deal Desk to resolve operational issues and ensure order, provisioning, usage, billing, and ERP processes remain aligned
- 07Own operational controls and segregation of duties across Order Management and Billing, including approvals, reconciliations, exception management, documentation, and accountability
- 08Own billing and usage completeness across the month-end close, ensuring orders, pricing, credits, usage, and invoices are accurately captured, reconciliations, and reflected before flowing into revenue recognition
- 09Define and monitor operational performance across billing accuracy, cycle time, backlog, service levels, touchless processing, exception rates, close readiness, escalations, and BPO quality; use the results to drive accountability and continuous improvement
- 10Own the quarterly operating roadmap and capacity plan for Order Management and Billing, balancing day-to-day execution, month-end close, launches, operational risk, and process improvements
- 11Proactively identify systemic risks and recurring failure patterns across the order-to-invoice lifecycle, using data and root-cause analysis to drive durable corrective actions
- 12Lead regular operational reviews with BPO and cross-functional stakeholders, clearly communicating performance, risks, decisions, and required actions while driving accountability to closure
- 13Provide subject-matter leadership and coaching to internal and BPO teams, strengthening judgment, increasing independent execution, and reducing unnecessary escalations
- 14Act as the senior escalation point for Order Management and Billing issues, applying sound judgment to assess financial and customer impact, coordinate resolution, identify root causes, and ensure durable corrective actions are implemented
Requirements
- 0110+ years of progressive experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment
- 025+ years of experience leading operational delivery across Global Shared Services or internal teams, with a proven ability to strengthen governance, enablement, performance accountability, and scalable Order-to-Cash execution
- 03Expert understanding of enterprise SaaS Order-to-Cash processes across subscription, usage-based, hybrid, and other complex monetization models
- 04Hands-on experience with CPQ, ERP, billing, and payment platforms such as Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, or comparable systems
- 05Demonstrated ability to influence senior stakeholders, communicate complex issues clearly, and drive decisions without direct authority
- 06Proven experience owning core Order Management and Billing processes, including order review, provisioning readiness, usage validation, invoicing, credits and rebills, reconciliations, and exception management
- 07Working knowledge of ASC 606 and strong experience with month-end close, billing and usage reconciliations, SOX controls, and audit-ready operational processes
- 08Proven track record leading large-scale, cross-functional OTC initiatives from strategy and business-case development through implementation, adoption, and measurable results
- 09Strong data fluency and the ability to use operational metrics and analysis to identify root causes, evaluate tradeoffs, and guide investment decisions; SQL or equivalent data-analysis experience is a plus
What we offer
- 01Based in San Francisco, CA
- 02Hybrid work model of 3 days in the office per week
- 03Relocation assistance to new employees