Ramp18 days ago
Специалист по Product Operations | Настройка клиентов
Salary not specified
MARKET
15,031 ₽median for this role
Product Manager · 55 jobs with disclosed pay
5,667half of the offers: 12,166–24,398130,000
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Полная занятостьУдалёнка
Responsibilities
- 01Provide holistic Product Operations support for the product onboarding experience across program management, customer testing, launch readiness, change management, and iteration
- 02Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate customer feedback into crisp requirements, operating plans, and shipped improvements
- 03Identify setup and onboarding issues that cut across login, invites, provisioning, multi-entity setup, policies, cards, and first spend
- 04Build scalable operating cadences that improve cross-team alignment, release readiness, customer communication, and accountability
- 05Use AI to automate processes, improve analysis, and directly ship product or workflow improvements that reduce customer friction
Requirements
- 013+ years in product operations, product management, program management, consulting, customer success, account management, or a customer-facing analytical role supporting B2B SaaS
- 02Experience using data to size opportunities, diagnose root causes, analyze support trends, and measure whether product or operational fixes reduce customer friction
- 03Strong customer judgment and ability to understand onboarding, setup, access, identity, or spend-management friction from both customer and internal-team perspectives
- 04Ability to translate qualitative feedback and messy cross-functional input into crisp requirements, prioritized action plans, and durable operating processes
- 05Comfort working in ambiguous, technically complex areas and driving clarity across Product, Engineering, CX, Sales, CSM, Data, and Operations
- 06Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- 07Experience using AI tools to accelerate analysis, workflow automation, enablement, or direct product / process improvements
What we offer
- 01Flexible PTO
- 02Centralized home-office equipment ordering
- 03Health and wellness stipend
- 04Budget for intra-office travel
- 05Weekly coffee stipend
- 06100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
- 07One Medical annual membership (US)
- 08401(k), including employer match on contributions made while employed by Ramp (US)
- 09Fertility HRA (up to $10,000 per year) (US)
- 10Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US)
- 11Pet insurance (US)
- 12In-office perks: lunch, snacks, drinks, and more (US)
- 13Relocation support to NYC or SF (as needed) (US)
- 14Group medical, dental, and vision coverage through Sun Life (Canada)
- 15Life, AD&D, and disability coverage (Canada)
- 16Fertility drug coverage (up to $4,000 lifetime) (Canada)
- 17Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
- 18Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay (Canada)
- 19Employee Assistance Program and virtual care through Lumino Health (Canada)
- 20Private medical insurance through Freedom Elite (UK)
- 21Virtual GP and at-home care via eMed x Livi (UK)
- 22Workplace pension through Penfold, with salary sacrifice option (UK)
- 23Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay (UK)