Toast19 days ago

Специалист по налогам в службе поддержки клиентов

Salary not specified

MARKET

12,592 ₽median for this role

IT Support / Helpdesk · 55 jobs with disclosed pay

5,714half of the offers: 8,458–16,667130,000

The employer didn't disclose pay — compare with the market yourself.

Remote

Responsibilities

01Research and resolve payroll tax notices and issues raised by customers or internal stakeholders
02Support customers with tax-related questions across inbound phone, email, and chat channels
03Partner with internal operations teams and tax agencies to obtain accurate payroll tax account information
04Help customers identify and update payroll tax jurisdiction account information
05Review and reconcile payroll tax liability debits/credits against customer bank accounts
06Recommend process improvements to reduce recurring tax issues and improve filing efficiency
07Support customers through Third-Party Agent (TPA) setup
08Guide customers through completing Power of Attorney (POA) documentation and submit forms to tax agencies
09Correspond with tax agencies on payroll tax discrepancies, inquiries, penalty abatements/waivers, and tax clearances
10Contribute to monthly, quarterly, and annual tax filings

012+ years of experience in a role responsible for customer satisfaction and championing the customer experience
021+ years of prior payroll service bureau experience
03Knowledge of payroll taxes including federal, state, local and paid family leave
04Success operating independently and navigating competing priorities in a constantly changing environment
05Strong communication, critical thinking, and problem-solving skills
06Strong organizational skills and time management
07Experience working with sensitive/confidential information
08Proficient in Microsoft Excel and Google Suite