Gusto, Inc.20 days ago

Специалист поддержки клиентов по зарплате и налогам

Salary not specified

MARKET

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Phoenix

Responsibilities

01Champion Customer Success: provide exceptional customer service by interacting with small business owners to resolve inquiries via email, chat, and live phone shifts
02Stay Ahead of the Curve: keep your finger on the pulse of our latest products and features, communicating updates to customers
03Thrive in a Fast-Paced Environment: swiftly navigate changes and solve customer issues
04Grow Your Skills: expand critical thinking and deepen Payroll and Tax product knowledge to tackle complex customer inquiries
05Collaborate and Innovate: work closely with fellow advocates and collaborate across the company to influence product development
06Flex and Thrive: during annual volume spikes from December through March, take on additional weekend overtime and respect blackout periods for PTO
07Exemplary Service with a “Search First” Mentality: approach every customer interaction with a solution-oriented mindset

01A minimum of 1+ years in the payroll industry with a foundational understanding of taxes, compliance, filings, and wage laws across multiple states
02At least 2 years in a customer-facing role, ideally within a contact center, accounting, payroll, taxes, or benefits environment
03Customer-focused: excel at problem-solving and communication, always putting the customer first
04Detail-oriented: have a keen eye for detail and a strong affinity for working with numbers
05Collaborative Team Player: thrive in a team environment and are eager to contribute to our dynamic and supportive work culture
06Proactive Self-Starter: a proactive problem solver with exceptional critical thinking skills, ready to take on a customer-focused role for at least 24 months
07Calm Under Pressure: possess strong conflict resolution skills and flourish in a fast-paced, dynamic environment
08Dependable: reliability confirmed by references, with no patterns of attendance or tardiness issues
09Ethical: uphold strong values and recognize that this role's challenges are opportunities to demonstrate integrity
10Excellent Communicator: have a passion for writing and discussing technical concepts, can engage with a wide range of audiences, and understand the importance of listening to customers before delivering service

01The cash compensation range for this role is $19.24 - $22.44 an hour in Phoenix, AZ
02All full-time employees receive competitive base pay, benefits, and equity (RSUs)
03Employees based in Denver, San Francisco, and New York City are expected to work from the office on designated days approximately 2-3 days per week
04The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale
05When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required