Writer24 days ago

Инженер поддержки (Великобритания)

Salary not specified

MARKET

12,354 ₽median for this role

IT Support / Helpdesk · 64 jobs with disclosed pay

5,714half of the offers: 8,520–16,354145,833

The employer didn't disclose pay — compare with the market yourself.

Полная занятостьУдалёнка

Responsibilities

01Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
02Guide technical end users directly by debugging and refining custom-built Python and no-code agents
03Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
04Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
05Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
06Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times

01Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
02Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
03Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
04Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
05Communicate complex technical concepts clearly through excellent writing and communication skills
06Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish