New Relic03/24/2026
Инженер технической поддержки
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Dublin
Responsibilities
- 01Collaborate across teams to assist in solving complex technical customer problems across the product suite
- 02Provide impeccable customer service with genuine empathy towards customers
- 03Work closely with software engineering teams to resolve advanced customer issues
- 04Support New Relic customers by resolving installation, configuration, and data exploration requests
- 05Act as a customer advocate to the Product Organization by providing feedback on feature requests and bugs
- 06Advance skills through additional training and exposure to other product features and capabilities
Requirements
- 01Track record of providing superior end-user software support via email, phone, and social media
- 02Love delighting customers, even those having a tough day
- 03Experience building, maintaining, and/or monitoring servers in an enterprise environment
- 04Good understanding of Linux-based web hosting and Linux environments (services, permissions, file manipulation)
- 05Knowledgeable about AWS and containerisation technologies such as Docker and Kubernetes
- 06Experience with web technologies and cloud infrastructures including web servers (Windows or Linux), OS distributions, network and systems troubleshooting tools, web development platforms, and cloud hosting services like AWS, Azure, Google
- 07Working knowledge of container management software such as Docker, Kubernetes, OpenShift
- 08Understanding of automation/configuration management using tools like Ansible, Chef, Puppet or equivalent
- 09Background in front-end web development, JavaScript, and WebDriver (plus)
- 10Ability to collaborate easily across teams or disciplines to solve problems
- 11Experience with other IaaS platforms such as Azure, GCP (bonus)
- 12AWS, GCP, Azure Cloud Certified or CKA certified (bonus)
- 13Experience in network, system, and database administration
- 14Experience in a DevOps environment, software engineering role, or technical support role
- 15Experience with New Relic products
- 16Comfortable analyzing and interpreting system/application logs
- 17Strong analytical and technical troubleshooting skills
- 18Impeccable customer service skills and display genuine empathy towards customers
What we offer
- 01Flexible workforce model allowing fully office-based, fully remote, or hybrid work
- 02Visa sponsorship not available for this position
- 03Criminal background check required as part of hiring process
- 04May require export compliance assessment depending on role
- 05Commitment to a diverse, welcoming, and inclusive workplace
- 06Reasonable accommodation available upon request (contact resume@newrelic.com)