Algolia07/22/2026
Senior Customer Success Manager - German speaker
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Remote - Germany
Responsibilities
- 01Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth
- 02Lead the enablement of our users by conducting product trainings
- 03Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
- 04Provide regular, proactive recommendations to optimise the use of our platform
- 05Maximise the adoption of our product features in order to maximise the value driven by our product
- 06Document and clearly articulate the Return on Investment driven by our solution
- 07Identify accounts that are likely at risk of churn and work proactively with AEs and Renewal Account Executives to eliminate that risk
- 08Identify opportunities to expand our partnership with customers
- 09Analyse accounts that have been lost, identify reasons for churning
- 10Ensure all account issues are quickly resolved, utilising resources from cross-functional teams internally
- 11Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
- 12Track key account metrics
Requirements
- 01Fluency in English, French and German
- 022 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
- 03Experience working with a portfolio of accounts, supporting a highly technical product
- 04Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organisation
- 05Ability to set priorities, drive decisions and get closure on recommendations and issues
- 06Ability to influence others towards continuous improvement, both internally and externally
- 07Experience successfully managing customer engagements to completion and customer satisfaction
- 08Excellent presentation, written and verbal communication skills
- 09Proven time management skills with the ability to prioritise tasks
What we offer
- 01#LI-remote
- 02The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location
- 03On-Target Earnings Pay Range €80.000 — €111.000 EUR
- 04Flexible workplace model designed to empower all Algolians
- 05High-trust environment with autonomy to choose where and when to work
- 06Global presence with offices in Paris, NYC, London, Sydney and Bucharest
- 07Option to work remotely either as fully remote or hybrid-remote employees