Veeva Systems07/14/2022
Консультант - Veeva Clinical Operations - Управляемые сервисы (удаленно)
Salary not specified
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Full-TimeHungary - Budapest
Responsibilities
- 01Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical
- 02Think critically about business requirements to help advise and design a solution for customer success
- 03Work with customers and contribute to system design workstreams (e.g., requirements gathering, configuration, validation, migration, integration, training)
- 04Troubleshoot issues and perform configuration changes in the system
- 05Define the customer’s business deployment plans, key performance indicators, and post-live governance
- 06Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- 07Guide customers in adopting Vault and industry best practices as part of post-implementation programs
- 08Drive change management methodology for our customers switching from on-premise to SaaS solutions
Requirements
- 01Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Clinical Trials and affinity to technology
- 02Experience in working in a Consulting and/or Customer facing role and managing customer expectations
- 03Excellent verbal and written communication skills in English
- 04Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solution designs
- 05At least a Bachelor’s degree in fields like Management Information Systems, Computer Science, Life Sciences, or other similar
What we offer
- 01Remote, full-time role
- 02Occasional travel to the Veeva Budapest site
- 03Must be legally authorized to be employed in Europe
- 04Private medical insurance