GitLab07/24/2026

Старший инженер технической поддержки (EMEA)

Salary not specified

MARKET

12,375 ₽median for this role

IT Support / Helpdesk · 65 jobs with disclosed pay

5,714half of the offers: 8,583–16,667145,833

The employer didn't disclose pay — compare with the market yourself.

Remote

Responsibilities

01Provide technical support to largest Self-managed, GitLab Dedicated, and GitLab.com customers
02Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities
03Build strong, proactive relationships with key customer stakeholders
04Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive bug fixes and influence feature development
05Act as a technical expert on GitLab and CI/CD implementations
06Create and improve support content including documentation and knowledge articles
07Partner with Support Engineering team members through pairing sessions and stable counterpart relationships
08Contribute to team growth by participating in hiring processes

01Background managing complex, customer facing support cases end to end
02Advanced troubleshooting skills for ambiguous, multi-layered technical issues
03Strong Linux systems administration knowledge including performance analysis and low-level debugging tools
04Practical experience with GitLab and continuous integration/continuous delivery (CI/CD)
05Ability to write and maintain clear, reusable support content
06Proficiency with scripting languages such as Ruby or Bash
07Familiarity with model-view-controller (MVC) frameworks, preferably Ruby on Rails
08Effective communication skills for explaining complex technical topics
09Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms