Databricks03/05/2026

Старший инженер технических решений (Backline)

Salary not specified

Japan

Responsibilities

01Help customers succeed with the Databricks Platform by resolving critical technical customer escalations and working closely with the frontline support team
02Be the technical bridge between support and engineering and the first line of defence for engineering
03Ensure that all issues are vetted by you before they reach the engineering team
04Report to the Backline Engineering Team Manager
05Troubleshoot and resolve complex customer issues related to the Databricks Platform by analysing the core component metrics and logs
06Provide suggestions and best-practice guidance to improve performance in customer-specific environments and to provide product improvement feedback
07Help the support team with detailed troubleshooting guides and runbooks
08Contribute to automation and tooling initiatives to streamline daily troubleshooting
09Partner with the engineering team and spread awareness of upcoming features and releases
10Identify and contribute supportability features back into the product
11Demonstrate ownership and coordinate with engineering and escalation teams to resolve customer issues and requests
12Participate in weekend and weekday on-call rotation

017+ years of industry experience
02Experience with supporting Java, Scala or Python-based applications
03Expert in scripting using Python or Shell
04Comfortable with black box troubleshooting
05Experience in troubleshooting issues related to the "Distributed Big Data Computing" environment
06Experience with SQL-based database systems
07Experience in Linux and network troubleshooting
08Experience with AWS, Azure or GCP related services
09A bachelor's degree in Computer Science or a related field